Dear Customer,
Please inspect all Fresh/Dry products thoroughly at the time of delivery as these products are only able to make a claim or replace them on the same day of delivery only.
OUR RETURN AND REPLACE POLICY AFTER TIME OF DELIVERY IS LIMITED. PRODUCTS MAY BE RETURNED AFTER DELIVERY, ONLY IF IT MEETS THE FOLLOWING IMPORTANT TERM AND CONDITION.
Should the product you have purchased from Green Lab is faulty, damaged, inedible or defective, we will happily claim and replace a new product for you.
Our products (especially leaves) are organic. The produce is not sprayed with any chemicals to repel the pests. You might have noticed some holes, insect damage, or imperfections in our organic leaves. It will not affect the benefits of the leaves anyway. It is actually a good thing for cannabis leaves to be used for medical purposes. So we cannot claim or replace the products (leaves) for those reasons.
If you wish to return any fresh/dry products, you have to notify us within the same day of receiving your delivery only.
To make a claim under our Returns Policy, you must provide us with an unboxing fully uncut video and notify us on the same day of delivery only. The staff member handling your request will advise you if you need to return the product to our office.
Customers must return the product by posting it to Green Lab Office. Any cost incurred by customers in returning the product will be borne by Green Lab. (we will provide you with instructions for returning the damaged product at our expense)
Returns must be received in their original condition for dry product.
If any of your products are damaged in any way upon receipt, please contact our Green Lab manager on +66 92-546-6909 or directly contact your sub agent where the product was originally purchased.
Please send an unboxed, fully uncut video of the damaged product when you open the parcel, along with your Order Number and an explanation of the problem.
If the products are faulty through no fault of your own, we will happily replace the affected product.
Customers must check the receipt and purchasing certificate details. In case, if any details such as name, address, Id card number are incorrect, please notify us immediately.
PLEASE NOTE: If a customer does not have an unboxing video, we cannot make a claim or replace the new product in any cases and a video must be sent to us on the same day of delivery.
We welcome your questions, concerns and feedback. You can reach us by email (thaigreenlab@gmail.com) or phone at +66 92-546-6909.
After completing the purchase, cancelation is not allowed. No refund.